Privacy & Security

Prosperity Bank takes the privacy of our customers very seriously. We understand that our business depends on the trust customers put in us, not only to safeguard their assets, but also to safeguard the personal information we collect and maintain about them, as such, we do not share any information about our current or former customers except as permitted by law.

Information we collect about you 
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms,
  • Information about your transactions with us, our affiliates, or others,
  • Information we receive from a consumer reporting agency,
  • We may retain the content of your email message, address and our response, so that we may handle any follow-up questions that may arise. This information may also be retained to meet legal and regulatory requirements.

"Cookies" are commonly used to determine if you have previously visited a website and to track the areas of the site that were visited. Cookies do not contain personally identifiable information. We may use cookies to help evaluate our website and for administrative purposes.

Service Providers and joint marketers
We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements:

  • Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income,
  • Information about your transactions with us, our affiliates or others, such as your account balance, payment history, parties to transactions, and credit card usage
  • Information we receive from a consumer-reporting agency; such as your credit worthiness and credit history.

Confidentiality and Security
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.

We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your non-public personal information.

If you have questions, concerns or comments about our privacy practices or the way your information is maintained, please write to:

Prosperity Bank
Attn: Privacy Coordinator
P.O. Drawer 1690
St. Augustine, FL 32085


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